FAQ

We offer plenty of payment options! At Princess Highway online, we accept the following payment methods:

  • Credit and debit cards including Visa, MasterCard and American Express
  • Paypal
  • Afterpay
  • ZipPay
  • Alipay
  • Wechat Pay

Disputes

If you have any queries or disputes with payments and or refunds please contact the relevant financial institution.

PayPal Support

Ph. 1800-073-263

Monday to Saturday - 6am to 10 pm AEST.

For all orders over $1500, please call (03) 8420 0331 to confirm stock fulfilment & payment method (bank transfer preferred).

You can view our prices in a variety of currencies! Currently, our options are AUD, GBP, CNY, EUR and USD. Select a currency from our dropdown in the top menu to view our items in your chosen currency according to the most recent exchange rate. Cost of shipping will also be reflected in your chosen currency at checkout, however Princess Highway online processes all orders in AUD.

Regardless of your chosen currency view, you will be charged in Australian Dollars at the current conversion rate when you check out, which may vary depending on your chosen payment method.

Find out which size will be perfect for you in Princess Highway using our size guide here

We use high quality fabrications to make our products, which sometimes include delicate and natural materials. This means care instructions should be followed to ensure you get the best longevity out of your garment. You can find the appropriate care instructions for your Princess Highway garment on the tag attached to its inside seam.

Delicate garments may have special dry-cleaning requirements - we recommend you use a trusted and reputable dry-cleaner to ensure you get it back in one piece.

Footwear

All leather-look Princess Highway shoes are made from synthetic materials. To take the best care of your shoes we recommend spraying them with an appropriate protector before being worn. To clean your Princess Highway shoes it is best to wipe or blot with a damp cloth and avoid using harsh chemicals.

We do our absolute best to colour-match our garment photography to how our items look in real life. However, colours do tend to appear differently on different monitors, and we can’t guarantee a 100% match in colour.

Pre-order items are items that are available for you to purchase before stock has reached our stores for distribution. Pre-ordering an item guarantees you’ve secured that piece (or two) before it either sells out or arrives in all locations and ships as priority on arrival. However pre-orders may mean you need to wait a little while for them to be available to dispatch.

We will only ever list styles for pre-order when we know they’re on their way and not far from arriving to us. As soon as the stock arrives at our doors we’ll post your pre-ordered item(s) to you and where we can, we’ll advise you of the estimated delivery date.

If a specific size or colour is not listed and/or able to be put into your shopping cart, it’s currently out of stock or sold out.

If you’re on the lookout for a certain style, contact our customer service team at support@princesshighway.com.au or on (03) 8420 0331 and they will do their best to see if we can track it down for you.

Please note that we source products from in store and this may affect follow up enquiries as they are subject to store opening and closing hours.

Yes we do! You can purchase an online or in-store voucher here

Gift Certificates & Coupon Codes

Cards and codes are only valid for a 12 month period. You will be notified via email before they expire.

If you want to transfer an in-store gift voucher into an online gift voucher then please contact us support@princesshighway.com.au with the amounts and relevant codes.

Gift Certificate Usage Policy

Lost or stolen cards/codes will not be replaced or refunded.

Any purchase made using an online gift certificate will only ever be refunded back into the original gift certificate. If an alternate payment method was used to pay the difference, then the difference is the only amount that can ever be refunded back into that payment methods source account.

*Please note: In store gift cards can only be used in stand alone stores and are not valid in Myer stores or Clear It outlets

Aren’t you sweet! Yes you can, simply un-check ‘Ship To The Same Address’ under your billing address, and enter the lucky gift recipient’s address as your shipping address.

We’d love for you to join us! If you would like to receive information about our upcoming sales, VIP offers, competitions and sometimes sweet little Princess Highway treats (because everyone needs a treat every now and then!) please subscribe here

If you would like to receive birthday surprises please create an account and provide us with your birthday date. You can create an account using the top menu and manage your subscription through the My Accounts drop down menu.

You can access your account information through the My Accounts icon in the top menu.

On mobile you can find the icon through the hamburger menu icon on the left side of your screen.

We aim to fulfil every single order placed on our website – but there is a very small possibility of overselling stock if several orders are placed at the same time. This sort of situation only comes about rarely, but if it does happen, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).

Happy Birthday! We love to help you celebrate your birthday with a little extra something. Provided you’re signed up with a Princess Highway online account (not just to our mailing list) with your birthday date added, a special birthday discount code will land in your emails on the day of your birthday.

And since it’s YOUR birthday voucher, and no one else’s, here’s some important information to remember.

Your special Birthday Discount Voucher is:

  • Limited to one per year, one per customer and valid for one week only.
  • Can be redeemed online when logged into your account or in store with photo ID.
  • Can only be used by the account holder
  • Can be used on full price items only, excluding in-store and online gift cards.
  • Is not valid for use in clearance stores, online exclusives, outlet or in conjunction with any other offer.
  • Is not valid for use in conjunction with a lay-by.

Please note: to ensure your personal information is secure, we've hidden your birthday in your account settings. Rest assured once you've entered in the date, we have it on file and you will receive your birthday discount voucher.

Absolutely. Princess Highway online recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfil your order is to be minimal, private, correct, safe and most importantly in the control of the individual.

We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for Princess Highway is for the sole purpose and use of Princess Highway.

You can find all the info you need on delivery and returns right here

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